Help Desk Process for Student Chromebooks - Jim Monti

Hi Folks: If you have an issue regarding a student's Chromebook please make sure that you send the request via the secretary in your building. Your building secretary will create the help desk ticket in Aspen. Please DO NOT create the ticket yourself. If you create the ticket yourself we will close the ticket, and ask you to follow the correct procedure. Thanks for your cooperation. Jim Jim Monti Director of Educational Reform, Compliance & Technology West Warwick Public Schools 10 Harris Avenue West Warwick, RI 02893 V: 401-822-8435 x1329 Google Voice (401) 217-9977 Cell: 401-500-0404 jmonti@westwarwickpublicschools.com http://www.westwarwickpublicschools.com @jmontiwwps

Extra Chromebooks - Jim Monti

Hi Folks: Please do not hold any Chromebooks in your classroom as an "extra" Chromebook for students to use in the event that their Chromebook is being repaired. If you have a student that leaves, or never attended please make sure that you send the Chromebook to the office. The IT Department will begin to lock student Chromebook devices if we consistently see devices being used by students that are not the devices annotated user. Thanks, Jim

6 New Copy Machines - Frank Mealy

Hello, Monday there will be a delivery during the day of 6 copy machines in the district. They will replace 1 or 2 machines in your school. The idea is to put them in the area of the Highest traffic first and also to replace a older or trouble machine. Unfortunately we only have 4 larger machines (65 ppm) and 2 smaller machines (36 ppm) coming in this delivery. The purpose of these machines is to try another more heavy duty brand copier to see if it will reduce the service calls and downtime. The newer Toshiba devices seem to perform better in the low traffic areas with percent of service needed per click. The higher the usage actually increases the percentage of service calls per click. Comparing to a 8 year old higher quality Ricoh machines( High school office) still in district with over 1.6 millions copies on it with very few service call. The new brand we will be testing out is a Konica Minolta 654e and 367e. We are going to put them through the test of highest volume areas to see how the hold up so that when the contract expires for the toshibas we can choose a reliable replacement. Because these are on new lease we will still be keeping the machines they are replacing but shifting the old ones around into lower traffic areas. All the details of locations I will share with you on Monday while I am at your building. Because these are different model machines there will be a little getting familiar for you and staff. Plus I will have to configure them all and add them to the chrome print and windows based machines. That should be done by Monday evening after I get them installed There are several multiple other machines in the building so you may need to wait until Tuesday to be fully up and running.