Chromebook Help Desk Tickets:
Please review the Helpdesk tickets associated with Chromebooks that have been submitted since 09.01.2015. Lester is working diligently to clear as many tickets as he can each day. This year Johnna has been logging a lot of the HelpDesk tickets, and providing processes for efficiency. This has been very helpful to Lester, and has allowed him to repair machines at a record pace. We have had 680 Chromebook issues reported during the first 53 days of school. The illustration below gives you a quick idea as to the most pressing issues that
The illustration below illustrates the number of screens repaired in the first few months of the school year. The number of tickets in September and October were remarkably consistent. We are seeing a slight increase in the number of screen issues in the first week of November, and at this pace we may see a slight increase in screen repairs for the month of November.
Please remind your child, or the students in your classroom to treat their Chromebook with care. This is also a good opportunity to remind students that we are charging them for Chromebook repairs. The memo that was distributed on our website can be viewed here.
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